The day of the scripted scenario-based disaster response is over. Business continuity isn’t a plan—it’s a way of organizing. It’s a way of thinking. Today’s business-continuity professional needs authority and organizational buy-in like never before.Read More
In the 96 hours that have elapsed since authorities dragged United Airlines passenger David Dao from his seat, videos showing the incident have surpassed 10 million views, the company’s market cap has shriveled by as much as $1.4 billion, and the public outcry for CEO Oscar Muñoz’s ouster has reached a fever pitch.
None of this had to happen.