What We Think

Posts tagged crisis management
Three Lessons Your Company Can Learn from the United Airlines Crisis

In the 96 hours that have elapsed since authorities dragged United Airlines passenger David Dao from his seat, videos showing the incident have surpassed 10 million views, the company’s market cap has shriveled by as much as $1.4 billion, and the public outcry for CEO Oscar Muñoz’s ouster has reached a fever pitch.
None of this had to happen.

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